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Top Questions

Finance

What finance options do you offer?
What is interest free credit?
Who is eligible for an interest free loan?
How can I apply for a loan?
Why have I been referred?
Why have I been declined?
What questions will I be asked during the application?
What is your returns & cancellation procedure?

Orders

How do I cancel an order?
Is there a charge if I miss my delivery?

Returns

How do I return an unwanted product?
How do I return a faulty product?

Trade

How do I apply for a trade account?

Delivery

What do I need to do before my delivery arrives?
Where can you deliver?
How much does delivery cost?
When I order more than one item, will they all be delivered at the same time?
Can I choose a delivery slot?
Can I change a delivery date I have already agreed to?

Installation

Do You Offer Installation On All Of Your Products?
What Preparations Do I Need to Make, Ready For My Installation?
I've already had my cooker delivered. Can I order installation separately?
Will your engineers have the hoses or cables to connect?
Will you connect at the same time as my delivery?
I need a gas cooker installed- why can't I choose a delivery date?

About us

We began life as a company selling white goods & household essentials to charities- alleviating distress in those facing hardship and enabling them to move on with their daily lives. The service we provided (and still do) to the most vulnerable in society, lead us to create a business with the aim of providing quality household goods at prices to suit every pocket.

We’re lucky to have a team who have worked in the electrical goods industry for many years and have developed close relationships with leading manufacturers and suppliers - to ensure we offer only the best and most reliable products to our customers – and thanks to our excellent buying team, we can offer them at the best possible price.

Along with our keen prices, we are able to offer a number of flexible finance options to help you in your purchase if need be. We firmly believe that no one should be without household items essential to daily life, and we believe that everyone should have access to this and not have to become indebted in the process. This is why we offer a low interest finance alternative to other high street options that have astronomical lending rates and hidden charges.  Please have a look at our help & advice page for more information on payment plans.